Privacy Policy

Last Updated: 16 February 2026

Introduction

Red Eficiencia ("we," "our," or "us") operates the website red-eficiencia.com. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our educational platform about home battery storage systems.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable Spanish and European Union data protection laws, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection (LOPDGDD).

Information We Collect

Information You Provide

When you contact us through our website, we collect information you voluntarily provide, including:

Name
Email address
Phone number (optional)
Message content

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie consent banner. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide information you request
To improve our website content and user experience
To analyze website usage and trends
To comply with legal obligations
To protect against fraudulent or illegal activity

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: When you provide information through our contact form or accept cookies
Legitimate Interests: To operate and improve our educational platform
Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our website, subject to confidentiality obligations
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with any merger, sale, or transfer of our assets

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for two years unless you request earlier deletion.

Your Rights

Under GDPR and Spanish data protection law, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request limitation of processing your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at info@red-eficiencia.com. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Red Eficiencia
Pl. Sta. Catalina, 6
30004 Murcia, Spain
Email: info@red-eficiencia.com
Phone: +34 968 955 006

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD):

Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001 Madrid, Spain
Website: www.aepd.es